Terugbetalingsbeleid

30-day returns. Changed your mind? You have 30 days after receiving your order to return it for a refund. This is longer than the 14-day withdrawal period required by EU law and does not affect your statutory rights.

To be eligible, items must be unworn and unused, with tags attached, and in their original packaging. Please include your order number.

How to return
Email support@winterandwonderco.com with your order number, or request a return from your customer account. We will reply with instructions. Send returns to: Indiesoft (Winter & Wonder), Raaigras 62, 1567 NG Assendelft, Netherlands. Return postage is paid by the customer unless the item is faulty or we sent the wrong item.

Damaged, faulty or wrong items
Please inspect your order on arrival and contact us straight away if anything is damaged, faulty or not what you ordered. We will cover the return cost and make it right.

Exceptions
Gift cards cannot be returned. For hygiene reasons, worn or washed items cannot be returned unless faulty.

Exchanges
The quickest way to get a different size or colour is to return the item for a refund and place a new order.

EU right of withdrawal
If your order is delivered within the European Union, you may cancel your order within 14 days of receipt for any reason, without giving a justification. Our 30-day return window includes and extends this right.

Refunds
We will let you know once we have received and inspected your return. Approved refunds are made to your original payment method within 10 business days, and always within 14 days of receiving the returned item. Your bank may take a few extra days to process it. If more than 15 business days have passed since we approved your return, please contact us at support@winterandwonderco.com.